Frequently Asked Questions
Everything you need to know about your Firetoys EU order.
Which countries in the EU do you ship to?
We ship to all European Union member states. Delivery times and shipping costs vary depending on the destination country and the weight of your order.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking link and reference number to follow your parcel's journey.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please note that for safety reasons, some aerial equipment cannot be returned once the seal is broken.
Are your products safety tested?
Yes, all Firetoys products and third-party equipment undergo rigorous safety testing and meet relevant EU safety standards to ensure they are fit for professional and recreational use.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and various regional payment methods such as Klarna and iDEAL, depending on your location.
Can I change my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make a change, please contact our customer service team immediately, though we cannot guarantee changes once the packing process has begun.